Refund policy

At ComfortLabel.in, we carefully pack every order before shipping. However, in rare cases, a product may be damaged during transit.

Please read our policy carefully before placing your order.

Exchange Only — No Returns

We currently offer exchange only for products that arrive damaged, torn, broken, defective, or otherwise unusable due to an issue during shipping.

We do not offer returns or refunds for change of mind, incorrect ordering, or simply because you no longer want the product.

Unboxing Video Is Required

To request an exchange for a damaged or incorrect product, you must record a clear, continuous unboxing video while opening your package.

The video should clearly show:

  • The package from all sides before opening.
  • The shipping label/order details.
  • The package being opened for the first time.
  • The complete product and any damage, tearing, leakage, or other issue.
  • The condition of the product immediately after opening.

Please do not discard the product or packaging until your claim has been reviewed.

Photos may also be requested, but photos alone may not be sufficient to approve a shipping-damage exchange claim.

Damaged or Defective Product

If your product arrives damaged, torn, defective, or unusable, please contact us within 48 hours of delivery with:

  1. Your order number.
  2. A clear unboxing video.
  3. Clear photographs of the product and packaging.
  4. A brief description of the issue.

Our team will review your claim and, if approved, arrange an exchange for the affected product.

No Refunds

We do not provide cash refunds for eligible damage claims. Approved claims are handled through product exchange only, subject to product availability.

Important

An exchange request may be rejected if:

  • There is no clear unboxing video showing the package being opened.
  • The product was damaged after delivery through misuse or improper handling.
  • The claim is submitted after the stated claim period.
  • The product or packaging has been intentionally damaged.
  • The required information or evidence is not provided.

We reserve the right to review each claim individually to determine whether the issue occurred during shipping or was caused by another factor.

For any questions regarding an exchange, please contact ComfortLabel.in Customer Support with your order number.