Shipping policy

At ComfortLabel.in, we work to make sure your order is packed carefully and delivered safely to your doorstep.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

You will receive your order and shipping updates through the contact information provided during checkout, where available.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times may vary due to:

  • Your delivery location
  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Unforeseen circumstances

The delivery timeframe is an estimate and is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you place your order.

Any free-shipping offer will be subject to the terms mentioned on the relevant offer or promotion.

4. Incorrect Shipping Information

Please carefully check your name, phone number, and shipping address before placing your order.

ComfortLabel.in is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, contact us as soon as possible. We will try to assist, but changes cannot always be guaranteed after an order has been dispatched.

5. Delayed or Lost Shipments

If your order is delayed, please contact us with your order number so that we can check the shipment status with the relevant courier.

Courier delivery times can occasionally be affected by circumstances outside our control.

6. Damaged Package or Product

If your package arrives damaged, torn, opened, or otherwise appears to have been mishandled, please record a clear unboxing video while opening the package.

The video should show the package, shipping label, opening of the package, and the condition of the product.

This video may be required when requesting an exchange for a product damaged during shipping.

Please keep the original packaging and product until your claim has been reviewed.

7. Exchange for Shipping Damage

ComfortLabel.in currently offers exchange only for eligible products that arrive damaged, defective, torn, or unusable due to shipping-related issues.

We do not offer returns or refunds for change of mind or unwanted purchases.

Please refer to our Return & Exchange Policy for complete details about the exchange process and eligibility.

8. Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the package, additional delivery attempts or charges may apply depending on the courier and order circumstances.

9. Contact Us

For questions regarding your shipment, please contact ComfortLabel.in Customer Support with your order number and registered contact details.

We’ll do our best to help you with your delivery.