Terms of service
Welcome to ComfortLabel.in. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About Our Store
ComfortLabel.in is an online store offering knee patches and related comfort products. Throughout these Terms & Conditions, “we,” “us,” and “our” refer to ComfortLabel.in.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However, colors, packaging, appearance, and other minor details may vary from the images shown on the website.
Please read the product information and instructions carefully before using any product.
3. Orders
When you place an order on ComfortLabel.in, you agree to provide accurate and complete information, including your name, shipping address, phone number, and email address.
We reserve the right to cancel or decline an order in circumstances such as incorrect pricing, suspected fraudulent activity, product unavailability, or inaccurate customer information.
If an order is cancelled by us after payment has been received, any applicable refund will be handled according to our refund/payment policy.
4. Pricing and Payments
All prices displayed on our website are subject to change without prior notice.
We may offer different payment methods, including online payment and, where available, Cash on Delivery (COD).
You agree to provide valid payment and billing information when placing an order.
5. Shipping & Delivery
We aim to dispatch orders within the timeframe mentioned on our website. Delivery times may vary depending on your location, courier service, weather, holidays, or other circumstances beyond our control.
Once an order has been handed over to the shipping carrier, delays caused by the carrier may be outside our direct control.
Please ensure that your shipping address and contact information are correct before completing your order.
6. Damaged Products & Exchanges
ComfortLabel.in currently provides exchange only for eligible products that arrive damaged, defective, torn, or otherwise unusable due to shipping-related issues.
We do not provide returns or refunds for change of mind or unwanted purchases.
For details about eligibility and the required unboxing video, please refer to our Return & Exchange Policy.
7. Unboxing Video Requirement
For a shipping-damage exchange claim, customers may be required to provide a clear, continuous unboxing video showing the package before opening, the shipping label, the opening of the package, and the condition of the product.
Customers should keep the original product and packaging until the claim has been reviewed.
8. Product Use & Disclaimer
Our products are intended for their stated purpose and should be used according to the instructions provided with the product.
ComfortLabel.in does not claim that our products diagnose, treat, cure, or prevent any medical condition unless specifically stated and legally permitted.
Our products are intended for everyday comfort and are not a substitute for professional medical advice, diagnosis, or treatment.
If you have an existing medical condition, injury, allergy, or concern about using a product, consult an appropriate healthcare professional before use.
9. Website Use
You agree not to misuse our website, attempt to gain unauthorized access, interfere with its operation, introduce malicious software, or use the website for unlawful purposes.
All content on ComfortLabel.in, including text, images, logos, graphics, and design elements, may not be copied, reproduced, or used without appropriate authorization.
10. Intellectual Property
The ComfortLabel.in name, branding, logos, website content, product images, graphics, and other original materials are protected by applicable intellectual-property laws.
Unauthorized copying, reproduction, modification, or commercial use is prohibited.
11. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other technology providers.
Your use of those services may also be subject to the respective third party's terms and policies.
12. Limitation of Liability
To the extent permitted by applicable law, ComfortLabel.in will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or incorrect information provided by the customer.
Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.
13. Changes to These Terms
We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
14. Contact Us
If you have questions about these Terms & Conditions, your order, or our products, please contact ComfortLabel.in through the contact details provided on our website.
Thank you for choosing ComfortLabel.in.